top of page

Our Amazing Team

The Superior Caregivers team includes executive leadership, administrative staff, board certified behavior analysts, program coordinators, and direct support professionals who are empowered, well-trained and ready to support you and your loved one. Our team is committed to providing person-centered services and supports so that the people we support live the lives they envision. 


Gentry Allen


Chief Executive Officer

Gentry Allen is the founder and CEO of Superior Caregivers. Mr. Allen was determined to create an agency that provided a comprehensive, person-centered, wrap around services to meet the needs of people all ages.  Mr. Allen has fulfilled various roles within the agency while spearheading its growth. He has acted as a program coordinator, provided CPR/First Aid training for employees, and helped coordinate after hours emergency placements among wearing other hats within a growing agency. Mr. Allen earned a bachelor’s degree in Economics from Harvard University and has several graduate-level certificates from the Harvard Business School. Mr. Allen believes that the key to the agency’s success are the talented, well-educated, and professional staff.  Mr. Allen is also passionate about traveling, aviation and spending time with his miniature dachshund, Jude.  Overall, Mr. Allen’s top priority is to ensure the most superior person-centered support is provided to the people we serve. 


Tiffany Kremling


Chief Operating Officer

Tiffany Kremling, COO of Superior Caregivers has a unique vision and talent for identifying proper operational and managerial strategies in the field of health care. She started her love of helping those in need growing up in a rural Missouri town where with the influence of her Dad, Tiffany developed a passion for caring for people. Mrs. Kremling advocates for person-centered care while understanding that logical safety parameters must be put in place for maximum success. Joining Superior Caregivers has been the highlight of Mrs. Kremling’s multifaceted career where she can put her skills as a nurse and manager to good practice in a company that is ever seeking to diversity itself. Mrs. Kremling is an expert at defusing situations that arise and has a unique ability to identify the correct course of action in regard to a person’s care. 


Jessica Bollman


Executive Director of Operations

Jessica is a Board Certified Behavior Analyst (BCBA) whose professional efforts have concentrated on operations in the human services field and service delivery across a variety of populations and settings. She has extensive experience in organizational management, as well as providing behavior analytic and therapeutic services in the areas of child welfare/foster care, in- and out-patient mental health treatment, autism intervention, organizational behavior management, and clinic- and community-based services for individuals spanning a wide range of age and diagnosis.

Jessica earned a Bachelor of Arts in Psychology with a minor in Developmental Disabilities from University of Nevada, Reno, and a Master of Science in Behavior Analysis and Therapy from Southern Illinois University, Carbondale. Her work to teach personal safety and self-advocacy skills to adults with intellectual and developmental disabilities was published in the Journal of Applied Behavior Analysis in 2013.

Jessica is committed to a high-quality, individualized, and solution-focused therapeutic approach, toward the goal of empowering each individual she serves. In her free time, Jessica enjoys movies, live music, and traveling.


Heather Michalek


Director of Human Resources

Heather is dedicated to developing a culture that empowers our employees to perform in accordance with Superior’s vision and values.  Her goal is to ensure we provide the best care possible to people with disabilities through our exceptional team of employees.  Human Capital Management is her favorite part of human resources and she is passionate about our employees, labor relations, and ensuring we maintain compliance with federal and local employment regulations. 

She holds a B.S. in Business Management/ Human Resources from Park University and obtained her Professional in Human Resources (PHR) certification from HRCI.  She is currently pursuing a Master’s degree in Business Administration-Human Resources from Park University. Her previous roles have required her to work closely with the Federal Aviation Administration, Department of Transportation, Office of Federal Contract Compliance Programs, Department of Veteran Affairs, military instillations, and multiple non-profit agencies. 

During her free time, she enjoys hiking and camping in the mountains or traveling to new cities to learn and explore.  She also participates in professional development classes to improve her knowledge and network within the community.

Heather firmly believes that an engaged, happy, and motivated workforce will allow us to provide superior service to people with intellectual and developmental disabilities and their families. 


Kimberly Robinson


Director of Youth Services - Tennessee

Kimberly is deeply committed to advocating for and serving our most vulnerable populations. She believes the work she does is not hard work, but heart work. Kimberly holds a Bachelor of Science in Social Work from Tennessee State University and a Master of Business Administration with a concentration in Organizational Leadership from Bethel University.

Kimberly’s impressive career in social work and program management spans nearly two decades. She has diverse experience providing services to children, adults, and families in a variety of settings. She has extensive knowledge of the child welfare system, juvenile justice, and family dynamics.

Her experience includes crisis intervention, trauma informed care, case management, adoption services, grant management, fiscal oversight, mental health, early childhood education, vendor contracting, and program development and management. Kimberly also has collaborated with MCOs in the state of Tennessee to deliver quality services and support to individuals within the ID/DD population.

Her firm, but fair coaching leadership style cultivates a positive work environment and a healthy work/life balance. Kimberly has a compassionate commitment to systemic improvement of the child welfare system. She believes everyone deserves and has the potential to live a fulfilling life.

Bio pic for website.jpg

Amber Lopez


Associate Director of Foster Care - Colorado

Amber is a Board Certified Behavior Analyst (BCBA) with an educational background in human development and family studies. In 2008 she began volunteering with adolescents with developmental disabilities through a university program and has been working with the intellectual and developmental disabilities population since.

Amber is passionate about the intersection of trauma-informed care and behavior supports for individuals with disabilities, which sparked her interest in working in child welfare and the foster care system when she began providing behavior supports to children and teens in out-of-home placements. Prior to directing our Colorado foster care program, Amber worked as a behavior analyst providing ABA services to individuals across the lifespan in home, community, and clinic settings. While working as a BCBA she focused her professional development and continuing education on trauma-informed interventions, training caregivers and support staff, and dissemination of behavior analysis outside of “traditional” ABA settings. She has a love of lifelong learning and continually seeks out opportunities to better her knowledge, both within behavior analysis, in the child welfare realm, and for impacting the lives of the individuals she works with.

Amber attended Colorado State University, where she received her bachelor's degree in Human Development and Family Studies with a minor in Business Administration and her master’s degree in Family and Developmental Studies. In addition to certification as a BCBA, she is certified to train the Pressley Ridge curriculum, an evidence-based pre-service training designed specifically for treatment foster parents. Amber lives in the Northern CO area and has loved being involved in the IDD community and the relationships she’s created, and has been grateful to get to extend those relationships to the greater community since beginning the Colorado foster care program.


Kiffany Caldwell


Associate Director of Youth Family Model Services - Middle TN

Kiffany has dedicated many years to serving as an advocate for the safety and wellbeing of children in several regions in the states of Mississippi and Tennessee. She has extensive experience in case management, working with developmental and intellectual disabilities population, leadership, and residential services oversight.

Kiffany earned a Bachelor of Social Work from Delta State University.  She is currently pursuing her Master of Human Services in Child Protection with a concentration in Psychological Foundations in Child Advocacy.

Her previous roles in social services afforded her opportunities to acquire knowledge and clarity by serving as a Family Protection Specialist, Director of Operations, Program Coordinator, and Residential Area Supervisor with several agencies. In her spare time, Kiffany loves spending time with her family, journaling, traveling, and ministry.

Coming Soon

Coming Soon

Associate Director of Youth Supportive Living Services - Middle TN

***Coming Soon***

Coming Soon

Timothy Delaney

Director of Adult Services - Tennessee

** Coming Soon**

Coming Soon

Coming Soon

Director of Youth Services - 


**Coming Soon**

Coming Soon

Coming Soon

Associate Director of Youth Family Model Services - East Tennessee

***Coming Soon***

Are you a compassionate person who values helping other people? We’d love you to join our team! Check out our open positions.

bottom of page