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Our Amazing Team

The Superior Caregivers team includes executive leadership, administrative staff, board certified behavior analysts, program coordinators, and direct support professionals who are empowered, well-trained and ready to support you and your loved one. Our team is committed to providing person-centered services and supports so that the people we support live the lives they envision. 


Gentry Allen


Chief Executive Officer

Gentry Allen is the founder and CEO of Superior Caregivers. Mr. Allen was determined to create an agency that provided a comprehensive, person-centered, wrap around services to meet the needs of people all ages.  Mr. Allen has fulfilled various roles within the agency while spearheading its growth. He has acted as a program coordinator, provided CPR/First Aid training for employees, and helped coordinate after hours emergency placements among wearing other hats within a growing agency. Mr. Allen earned a bachelor’s degree in Economics from Harvard University and has several graduate-level certificates from the Harvard Business School. Mr. Allen believes that the key to the agency’s success are the talented, well-educated, and professional staff.  Mr. Allen is also passionate about traveling, aviation and spending time with his miniature dachshund, Jude.  Overall, Mr. Allen’s top priority is to ensure the most superior person-centered support is provided to the people we serve. 


Tiffany Kremling


Chief Operating Officer

Tiffany Kremling, COO of Superior Caregivers has a unique vision and talent for identifying proper operational and managerial strategies in the field of health care. She started her love of helping those in need growing up in a rural Missouri town where with the influence of her Dad, Tiffany developed a passion for caring for people. Mrs. Kremling advocates for person-centered care while understanding that logical safety parameters must be put in place for maximum success. Joining Superior Caregivers has been the highlight of Mrs. Kremling’s multifaceted career where she can put her skills as a nurse and manager to good practice in a company that is ever seeking to diversity itself. Mrs. Kremling is an expert at defusing situations that arise and has a unique ability to identify the correct course of action in regard to a person’s care. 


Jessica Bollman


Executive Director of Operations

Jessica is a Board Certified Behavior Analyst (BCBA) whose professional efforts have concentrated on operations in the human services field and service delivery across a variety of populations and settings. She has extensive experience in organizational management, as well as providing behavior analytic and therapeutic services in the areas of child welfare/foster care, in- and out-patient mental health treatment, autism intervention, organizational behavior management, and clinic- and community-based services for individuals spanning a wide range of age and diagnosis. Jessica earned a BA in Psychology with a minor in Developmental Disabilities from the University of Nevada, Reno, and an MS in Behavior Analysis and Therapy from Southern Illinois University, Carbondale. Her work to teach personal safety and self-advocacy skills to adults with ID/DD was published in the Journal of Applied Behavior Analysis in 2013. Jessica is committed to a high-quality, individualized, and solution-focused therapeutic approach, toward the goal of empowering each individual she serves. In her free time, Jessica enjoys movies, live music, and traveling.


Heather Michalek


Director of Human Resources

Heather is dedicated to developing a culture that empowers our employees to perform in accordance with Superior’s vision and values.  Her goal is to ensure we provide the best care possible to people with disabilities through our exceptional team of employees.  Human Capital Management is her favorite part of human resources and she is passionate about our employees, labor relations, and ensuring we maintain compliance with federal and local employment regulations. 

She holds a B.S. in Business Management/Human Resources from Park University and obtained her Professional in Human Resources (PHR) certification from HRCI.  She is currently pursuing a Master’s degree in Business Administration-Human Resources from Park University. Her previous roles have required her to work closely with the Federal Aviation Administration, Department of Transportation, Office of Federal Contract Compliance Programs, Department of Veteran Affairs, military instillations, and multiple non-profit agencies. 

During her free time, she enjoys hiking and camping in the mountains or traveling to new cities to learn and explore.  She also participates in professional development classes to improve her knowledge and network within the community.

Heather firmly believes that an engaged, happy, and motivated workforce will allow us to provide superior service to people with intellectual and developmental disabilities and their families. 

Coming Soon

Kimberly Robinson

Director of Youth Services - Middle TN

***Coming Soon***

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Amber Lopez


Associate Director of Foster Care - Colorado

Amber is a Board Certified Behavior Analyst (BCBA) with an educational background in human development and family studies. In 2008 she began volunteering with adolescents with developmental disabilities through a university program and has been working with the intellectual and developmental disabilities (IDD) population since. Amber is passionate about the intersection of trauma-informed care and behavior supports for individuals with disabilities, which sparked her interest in working in child welfare and the foster care system when she began providing behavior supports to children and teens in out-of-home placements. Prior to directing our Colorado foster care program, Amber worked as a behavior analyst providing ABA services to individuals across the lifespan in home, community, and clinic settings. While working as a BCBA she focused her professional development and continuing education on trauma-informed interventions, training caregivers and support staff, and dissemination of behavior analysis outside of “traditional” ABA settings. She has a love of lifelong learning and continually seeks out opportunities to better her knowledge, both within behavior analysis, in the child welfare realm, and for impacting the lives of the individuals she works with – “know better, do better” is one of her go-to mantras. Amber attended Colorado State University, where she received her bachelor's degree in Human Development and Family Studies with a minor in Business Administration and her master’s degree in Family and Developmental Studies. In addition to certification as a BCBA, she is certified to train the Pressley Ridge curriculum, an evidence-based pre-service training designed specifically for treatment foster parents. Amber lives in the Northern CO area and has loved being involved in the IDD community and the relationships she’s created, and has been grateful to get to extend those relationships to the greater community since beginning the Colorado foster care program.

Coming Soon

Kiffany Caldwell

Associate Director of Youth Supportive Living Services - Tennessee

***Coming Soon***

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Janice Dail


Associate Director of Youth Family Model Services -


As the Associate Director of Foster Care, Janice oversees all foster care program functions for Superior Caregivers in the State of Tennessee, and works in direct partnership with TN Department of Children’s Services (DCS), community partners, and foster families. Janice’s core professional value is integrity, which is displayed in everything she does. She values integrity because it promotes her passion for respect, honesty, and advocacy. Janice’s previous experience includes serving in many roles during 11.5 years at a private provider foster care agency, 3 years at DCS, and 1 year at a residential treatment facility for adolescent boys. These roles include supervising teams, preventing youth from coming into custody, investigating child abuse and neglect, providing case management for youth placed in custody, recruiting, and ensuring foster home compliance. Through these roles, Janice has built countless partnerships to serve youth and foster families. Janice is a certified TN KEY trainer and POPs home study writer and approver. She received her Bachelor of Arts in Child and Family Studies from Berea College and her Master of Science with honors in Professional Studies and Strategic Leadership from Austin Peay State University. Janice enjoys spending time with her family, attending church, and walking. Her dedication, genuineness, and passion make up her character and are displayed in all she does!

Are you a compassionate person who values helping other people? We’d love you to join our team! Check out our open positions.

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