Our Team

The Superior Caregivers team includes executive leadership, administrative staff, board certified behavior analyst, program coordinators, and direct support professionals who are empowered, well-trained and ready to support you and your loved one. Our team is committed to providing person-centered services and supports so that the people we support live the lives they envision. 



Gentry Allen

Chief Executive Officer

Gentry Allen is the founder and CEO of Superior Caregivers. Mr. Allen was determined to create an agency that provided a comprehensive, person-centered, wrap around services to meet the needs of people all ages.  Mr. Allen has fulfilled various roles within the agency while spearheading its growth. He has acted as a program coordinator, provided CPR/First Aid training for employees, and helped coordinate after hours emergency placements among wearing other hats within a growing agency. Mr. Allen earned a bachelor’s degree in Economics from Harvard University and has several graduate-level certificates from the Harvard Business School. Mr. Allen believes that the key to the agency’s success are the talented, well-educated, and professional staff.  Mr. Allen is also passionate about traveling, aviation and spending time with his miniature dachshund, Jude.  Overall, Mr. Allen’s top priority is to ensure the most superior person-centered support is provided to the people we serve. 

Tiffany Kremling

Chief Operating Officer

Tiffany Kremling, COO of Superior Caregivers has a unique vision and talent for identifying proper operational and managerial strategies in the field of health care. She started her love of helping those in need growing up in a rural Missouri town where with the influence of her Dad, Tiffany developed a passion for caring for people. Mrs. Kremling advocates for person-centered care while understanding that logical safety parameters must be put in place for maximum success. Joining Superior Caregivers has been the highlight of Mrs. Kremling’s multifaceted career where she can put her skills as a nurse and manager to good practice in a company that is ever seeking to diversity itself. Mrs. Kremling is an expert at defusing situations that arise and has a unique ability to identify the correct course of action in regard to a person’s care. 

Jeanine C Miller

Executive Director of Program Management

Dr. Jeanine C. Miller is the Executive Director of Program Management. She oversees and is responsible for the leadership and administration of Superior Caregivers and Clearview Mental Health. Dr. Miller believes that implementation and adherence to policy and procedure are essential to fulfillment of the Superior Caregivers’ mission and vision. Dr. Miller is an experienced leader, clinician, and administrator. Educated in the New York public school system, Dr. Miller attended Skidmore College where she was inducted into Phi Beta Kappa honor society and earned a B.A. in psychology. Dr. Miller completed her graduate work at Vanderbilt University (Arts & Sciences) where she earned the M.A and PhD degrees in clinical psychology. Dr. Miller completed her pre-doctoral internship at the Vanderbilt-VA Consortium and post-doctoral fellowship in educational advocacy and psychological services. She is licensed in Tennessee as a Senior Psychological Examiner Health Service Provider. Prior to joining the team at Superior Caregivers, Dr. Miller was a veteran TN State government employee and served in a variety of roles: Director of Network Services  (Children’s Services); Director of Policy (Intellectual & Developmental Disabilities); Director of Quality and Administration – Intellectual and Developmental Services (TennCare) and Director of Mental Health (Correction). Her life and career is grounded in service to others, particularly vulnerable adults and children who have special needs.  When asked why she does what she does Dr. Miller remarked, “I hate needless suffering. I know it can’t be eliminated but I believe that some suffering is not redemptive. We have a responsibility to help people in need.” 

Heather Michalek

Director of Human Resources

Heather is dedicated to developing a culture that empowers our employees to perform in accordance with Superior’s vision and values.  Her goal is to ensure we provide the best care possible to people with disabilities through our exceptional team of employees.  Human Capital Management is her favorite part of human resources and she is passionate about our employees, labor relations, and ensuring we maintain compliance with federal and local employment regulations. 

She holds a B.S. in Business Management/Human Resources from Park University and obtained her Professional in Human Resources (PHR) certification from HRCI.  She is currently pursuing a Master’s degree in Business Administration-Human Resources from Park University. Her previous roles have required her to work closely with the Federal Aviation Administration, Department of Transportation, Office of Federal Contract Compliance Programs, Department of Veteran Affairs, military instillations, and multiple non-profit agencies. 

During her free time, she enjoys hiking and camping in the mountains or traveling to new cities to learn and explore.  She also participates in professional development classes to improve her knowledge and network within the community.

Heather firmly believes that an engaged, happy, and motivated workforce will allow us to provide superior service to people with intellectual and developmental disabilities and their families. 

Jessica Bollman


Director of Clinical Services

Jessica is a Board Certified Behavior Analyst (BCBA) whose professional efforts have concentrated on service delivery across a variety of populations and settings. She has extensive experience providing behavior analytic and therapeutic services in the areas of child welfare/foster care, in- and out-patient mental health treatment, autism intervention, organizational behavior management, and clinic- and community-based services for individuals spanning a wide range of age and diagnosis. Jessica earned a BA in Psychology with a minor in Developmental Disabilities from the University of Nevada, Reno, and an MS in Behavior Analysis and Therapy from Southern Illinois University, Carbondale. Her work to teach personal safety and self-advocacy skills to adults with I/DD was published in the Journal of Applied Behavior Analysis in 2013. Jessica is committed to a high-quality, individualized, and solution-focused therapeutic approach, toward the goal of empowering each individual she serves. In her free time, Jessica enjoys movies, live music, and traveling.

Caira Garcia

Director of Adult Services

Caira Garcia is the Director of Adult Services.   With over thirty (30) years working in the field of Intellectual and Developmental Disabilities, her experience encompasses working as direct support staff, case management, and Vocational Coordinator for providers to people with intellectual and developmental disabilities, prior to starting a thirty-year career with the Tennessee Department of Intellectual and Developmental Disabilities. Her time with the department found Mrs. Garcia working in the capacities of Outreach Social Worker, Case Manager for the children’s waiver, Family Support Coordinator, Family Model Coordinator, Appeals Director, Transition Director and her last twelve (12) years as the Director of Operations. This last job provided her experience in oversight of contracted providers to ensure compliance with state and federal guidelines. Caira's favorite pastime is to travel to other countries with her husband,  spend time with her daughters and take care of her dogs, cats and farm animals.

Felicia Lazarus

Director of Juvenile Services

As the Director of Juvenile Services, Felicia works in direct partnership with Department of Children’s Services (DCS), community partners, and foster families. Felicia oversees all program functions within Superior Caregiver’s DCS unit. Felicia’s core professional value is integrity and is displayed in everything she does. Felicia values integrity because it promotes her passion for respect, honesty, and advocacy. Felicia’s experience includes 7.5 years at DCS serving in many roles. These include: child abuse and neglect, juvenile justice, kinship coordinator, foster parent support supervisor, recruitment and retention, ICPC, placement, and policy reviews/writing. Through these roles, Felicia built countless partnerships to serve children, youth, and foster families. Felicia is a certified TN KEY trainer, POPs home study writer and approver, was employee of the month, and a mentor to staff to implement strengths-based change. Felicia received her Bachelors of Social Worker (BSW) from Lipscomb University and her Masters of Social in Social Work (MSSW) from University of Tennessee. Felicia received National Honor Society honors in her academic work and completed a thesis research paper in her undergraduate studies. Felicia enjoys spending time with her family, community, and traveling. She also enjoys outdoor activities, exercising, and trying new coffee houses! Felicia’s passion, dedication, and genuineness make up her character and are displayed in all she does!

Are you a compassionate person who values helping other people? We’d love you to join our team! Check out our open positions.